Team Spriggy has recently celebrated our 50k member milestone, and we are super pumped to be growing at such an awesome and exponential rate. This means that our small team at HQ in Sydney needs more hands to get helpin’ - so we’re looking for someone to help join in our customer success team!
We’re a small, close knit and collaborative team with an awesome vibe, and we’d love someone who is excited about helping our families have an amazing experience while we grow our product and services to help kids learn all about money management and kick-start a financially happy future.
Full Job Description
Opportunity to work for a fast growing start-up. Pitt Street offices! Be a part of the Customer Experience team. Full-time role with flexible hours. Spriggy a start-up financial education company that helps parent teach their children about money in a digital age. We launched the product in late 2016 and have over 50,000 members with over 300 parents and kids joining Spriggy everyday!
- Awesome culture with career growth
- Competitive entry-level salary
- Collaborative, small team environment
- Career potential with a growing company
- Exposure to the core executive team
- Very flexible hours, work-from-home on occasion
- Team learning with ability to contribute as the voice of the customer
You will be in a highly valuable position in a small, fast-growing and exciting company. Manage the inbound support channels, contributing to content marketing via the company blog and proactively improving customer experience and self-service tools will make this a fantastic learning experience.
Our database is all families, so we are looking for not only exceptional verbal and written communication skills but compassion, patience and experience with kids and parents.
You will work from our new Pitt Street offices, just 10 of us on the team makes for an amazing small, friendly culture. We are growing weekly with now over 50,000 customers and 300 sign-ups daily, you will have the chance to be apart of an exciting start-up opportunity. We are completely customer-oriented and part of your role will be to ensure, customers are always our priority!
In the Customer Success role you will be reporting and aiding the Customer Lead in administrative tasks, blogs, social media and self-service tools. Our inbound support channels are high volume and you will be managing these along will tracking and reporting bugs impacting our customers. It is a fast-paced and an incredibly busy environment so motivated to learn and work hard are essential. Experience and/or studies in Marketing, Sales or PR would be a great bonus!
To apply, get in contact with us via email at firstname.lastname@example.org - we can't wait to hear from you!